It's the little things that count...

Ok, so you know how I'm always saying that I missed my window of opportunity on the whole blog-inspiring moments? Well, not today!
Brooke and I have been without a phone or internet at home for an entire week now. We never use the phone, so really the only thing we noticed at first was that our DSL wasn't working. Well, I called the AT&T tech-support line and talked to a lady who really sounded like she knew what she was doing for about 45 minutes before being transfered to another lady (who was apparently the greater master of DSL tech support) and talking to her for another hour and 15 minutes while she ran a battery of "tests" on my phone line (whatever that means)... all of this accomplished nothing. The lady eventually tried to schedule a time for a technician to come to our apartment and figure out what was wrong. So, knowing that our current modem/wireless router was... eccentric, as it were... and really not wanting to have to wait at home for the phone company to show up, I asked if it might just be the modem. She said that it could be.
So, I decided to just drive to Best Buy and purchase a $96 AT&T modem/wireless router (enter cheesy applause here) and see if that would remedy the situation. It was, at this point, about 9:00 at night. I brought it home, hooked it up, and nothing happened. No internet. I might have become "irritated" at this point... details are hazey. I then proceeded to call AT&T again to schedule service. I believe it was 10:00 by this point. This time I got a guy, who proceeded to run more "tests" on my phone line. And to my great delight, he found something wrong! He assured me that someone would be out the next day to fix it.
Ok, so the next day, I scurried home from work, giddy to use my home internet. I found no such pleasure awaiting my arrival. It still didn't work. Bare with me... I know the story is getting long.
So I called AT&T back. This time I talked to another guy. He told me that the other guy was crazy and that he lied to me. He then gave me another number to call.
So I called it. They told me that they would get it fixed by the following Monday @ 7:00.
"Uhh... that's like... six days from now... hmmm. Ok?"
So today, finally, the guy came to our house. I introduced myself, shook the man's hand, and watched him walk into our bedroom. He opened the closet door, reached his arm inside, did something that made a small "click". He turned around, said, "try it now," and the phone worked and the internet was on.
What the carp?! He was in our house for less than one minute! For a week's worth of no internet?!
As it turns out, there was a wire in the closet that had come unplugged, and plugging it back in fixed all the problems we had with our service.

Perhaps it is the little things that count.